GROUP TOURS – CANCELLATION POLICY

The reservation of each “Group Tour” for a specific – unique – date, presupposes the commitment by the “Company” to provide a luxury bus, a driver, a tour guide, and a few associates who shall provide their services as well as hospitality in their areas.

In order to perfectly organize and offer the services described and in order to successfully complete each “Tour”, the “Company” pays all associates and suppliers significant amounts in advance; the “Company” also undertakes specific obligations to compensate the participants in case of cancellation for the entire price or a part thereof.

Therefore, in case of cancellation, charges may apply, which depend on the date of cancellation.

1) Customer cancellation 5 calendar days prior to start of services: No cancellation fee, you will receive a full refund.

2) Customer cancellation between 4 and 1 calendar days prior to commencement of services : You will be charged a 50% cancellation fee.

3) Customer cancellation 1 calendar day prior to commencement of services: 100% cancellation fee will be charged.

4) If, for any reason, there is a permanent cancellation of a “Tour”, due to the fault of the “Company”, then the participants will be fully refunded.

5)If, during an “Tour”, there will be an interruption or permanent cancellation by reason of force majeure (e.g. weather conditions, strike, events, accidents, earthquakes, fire, restrictions imposed by the government in certain areas or for any other type Emergency), then the participants will receive a partial refund of their money, less the expenses already paid (if applicable) for benefits or services already performed, before the termination or final cancellation of the “Tour”.

6)In case that a “Traveller” is delayed in arriving at the meeting point due to his own fault, resulting in the departure of the bus, then there is no reason for a refund.

7) In case of cancellation of any of the planned “Group Tours” (bad weather conditions, less than 2 participants or other reasons) you will be notified by 15.00 of the previous day.
In this case you will immediately receive a full refund of the money you have already paid.